SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Employee Assistance Program XVII 9 87
Sick Leave XIV 13 B 69
Amendments XIX 2 89
Effective Dates (Termination of) XIX 1 89
Executive Authorization XIX 5 89
Notices (Time Period, Mailings, Parties) XIX 3 89
Successors; Assigns XIX 4 89
Binding V 3 E 12
Briefs V 3 G 13
Discharges V 3 13
Expedited V 3 14-15
Grievance Procedure Prior to V 3 8
Step 1 V 3 8-9
Step 2 V 3 10-11
Step 3 V 3 A-J 11-13
Location V 3 I 13
Pre-Arbitration Meeting V 3 J 13
Scheduling V 3 11
Transcripts V 3 F 13
Expenses & Fees V 3 H 13
Panel V 3 B 11
Removal & Replacement V 3 C 12
Selection V 3 D 12
160
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Anticipated Vacancies VI 13 24-26
Bid Forms VI 13 24-25
Bidder not qualified VI 22 A-D 31-32
Conditional/Contingent VI 14 A-H 26-27
Customer Service Department XXII 2 D 96-97
Different Department VI 21 30-31
Districts defined VI 17 A-C 28
Failure to bid VI 30 34
Failure to qualify VI 21 C 31
Incumbents VI 11 23-24
Interview VI 25 33
Leaves job VI 13 26
Multiple bids VI 19 29-30
No successful bidders VI 26 33
Part-time employees VI 13 25-26
18 28-29
Permanent employees VI 13 24-26
Posting VI 13 24-26
26 33
Probationary employees VI 3 9
Refusal VI 19 29-30
Rejection VI 22 D 32
Return to regular job VI 13 26
Seniority VI 19 29-30
Successful bidder VI 19, 22 29, 31
Suspension of Rights VI 22 A-D 32
Temporary employees VI 18 29
Temporary vacancies VI 14 26-27
Withdrawal VI 22 A-E 31-32
Board of Review XVIII 3 83
Customer Works Dispatcher VI 9 F 22
161
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Call Outs XX 4 90
Overtime XX 3 90
Rate of Pay XX 1-2 90
Scheduled Days Off XX 4 90
Sunday (6-2 shift) XX 5 90
Bumping (see Job Appropriation)
Career Development XVII 20 82
Central Cash Department VI 28 33-34
Check-off – Union Security II 1-4 3-5
Agreement II 4 5
Authorizations (Dues) II 2-3 3-5
Membership II 1 3
Civil Rights Committee XVII 10 80-81
Classification Changes – Posting XVII 15 81-82
Corporate Incentive Plan X 1 C 51
Entry XXII 2 A-F 96-97
General XXII 7 A-D 100-101
Lunch XXII 5 99
Level XXII 3 A-E 97-98
Mileage/Travel Time XXII 11 A-F 109-110
Overtime XXII 9 A-E 105-108
Sr. Customer Service Representative XXII 8 101-104
Training XXII 6 A-H 99-100
Vacation XXII 4 98
162
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Work Schedule/Extended Hrs. XXII 10 A-B 108-109
12-Hour 4-4 Shift Memo 133-140
Detail Report to Union V 10 16
Discharges V 10 16
Grievance procedure V 3 8
Justification, Just Cause III 1 6
Management Rights III 1 6
Probationary period V, VI 9, 2 16, 18-19
Reprimand, Warning Letters V 8 16
Suspensions V 10 16
Time Limits V 7 16
Vacation pay – Discharged Employees VIII 25 47
Discrimination Preamble 1
Dues – Union II 1-3 3-5
Effectiveness *See Agreement in Index XIX
Employee Mailing Labels XVII 17 82
Employee Interview – with Supervisor V 2 8
Exhibits
Disqualification or Withdrawal Form Ex. 1 121
Medical Record Release Ex. 3 123
Sick Leave Claim Form Ex. 2 122
Funerals XVII 4 A-F 76-77
Child, Spouse XVII 4 A 76
In-Laws, Grandparents, Step-Siblings XVII 4 C 76
Parents, Siblings, Step & Foster Children XVII 4 B 76
Part-Time XVII 4 F 76-77
163
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Saturday/Sunday XVII 4 E 76
Vacation XVII 4 D 76
Arbitration V 3 8-15
Detail Report to Union V 10 16
Discharges V 10 16
Filing, Timeliness V 4-5, 11 15, 16
Form V 3 8-9
Legal, Court or Administrative Action V 12 16
Lockouts, Strikes, Work Stoppages V 1 8
Minutes V 3 10-11
Monetary settlement V 13-14 17
Scheduling Hearings V 3 10-11
Settlement V 6 15
Step 2 V 3 10-11
Step 3 V 3 A-J 11-13
Union Representation V 2 8
Health & Safety XVIII 1-12 83-88
Accident Reviews (Board of Review) XVIII 3 83
Disability (Pension & Social Security) XVIII 8 A-C 86-87
Employee Assistance Program XVIII 9 87
Insurance XVIII 6-7 84-86
Joint Safety Committee & Meetings XVIII 4 83-84
On the Job Injuries XVIII 12 88
Safety Equipment XVIII 1 83
Safety Manual Revisions XVIII 5 84
Safety Rules XVIII 1-2 83
Technology Committee XVIII 11 87-88
Hiring *See also Bidding Seniority
Probationary Period VI 2-3 18-19
Temporary Employee XXI 2 91
164
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Bonus paid VII 9-10 41
Death in Family VII 4 39
Leave of Absence (During) VII 5 39-40
New Employee VII 6 40
Observed VII 1 39
Part-time employees VII 1 39
Rate of Pay VII 1 39
Union business VII 10 41
Work Schedule,
Consecutive days determined VII 3 39
Worked, Scheduled to work VII 2 39
Hours of Work XI 1-13 55-59
Overtime * See also Overtime
Cancelled XI 10 59
Defined XI 5 57
Minimum Hours Paid XI 7 57-58
Rate of Pay XI 6 57
Travel Time Allowance XI 7 C 58
Reporting Off – Notification XI 12 59
Schedule
Alternative XI 2 B 55-56
Change XI 3 56-57
40 Hour Schedule XI 2 55
Less than 8 Hour Day XI 4 57
4-4 Shift 133-140
Traditional XI 2 A 55
Time Change (Daylight Savings) XI 11 59
Time Worked – Calculated XI 13 59
Work Week Defined XI 1 55
Inclement Weather XVII 11 81
165
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Bidding VI 11 23-24
Job Description and Job Evaluation X 4 51
Job Eliminated or Appropriated
(Bumping Rights) VI 10 22-23
Job Vacancies VI 11 23-24
Rate Increases VI 11 23-24
Recalls VI 11 23-24
Insurance
Continuation after Leave of Absence XVIII 7 86
Disability Pension XVIII 6 D 86
Life, Medical, Dental, Orthodontia,
Vision XVIII 6 84-86
Laid off Employees XVIII 6 A-C 84-86
On-the-job injury (Pension) XVIII 8 86-87
Sick Leave Benefits expired XVIII 7 86
Injury on Job
Job Appropriation VI 12 24
Medical Treatment XIV 7 68
Notice to Union XVIII 12 88
Pension & Social Security Benefits XVIII 8 86
Seniority Computed VI 1 18
Sick Leave XIV 5 67
Workers’ Compensation Benefits
Calculation XIV 6 68
Contested XIV 7 68
Customer Service Advancement Program XXII 2 E 97
Injury on Job VI 12 24
Loss of Aptitude or Abilities VI 10 20
Part-time & Temporary Employees VI 10 E 23
Recall Rights VI 10 A 23
Security Clause VI 38 38
166
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Aid to Education Program X 18 54 Consultant Services X 13 52
Duties & Qualifications X 5-9 51-52
Evaluation X 12 52
Examinations X 17 53-54
New Job & Description X 9-11 52
Testing X 17 53-54
Job Vacancies
Bidding, Incumbents, Posting, Recalls VI 13 24-26
Not Filled VI 26-27 33
Temporarily Filled VI 29 34
Jury Duty, Court Service XVII 3 75-76
Recalls – Eligibility, Incumbent Rate VI 32 35
Security Clause VI 38 38
Seniority VI 33-34 36
Severance Pay VI 37 38
Leave of Absence
Adoption XVII 8 79-80
Disability – Illness or Injury XVII 7 78-79
Eligibility XVII 6 78
Expiration of Sick Leave XVII 7 78-79
Holidays VII 5 39-40
Military VII 5 39-40
Pregnancy, Childbirth XVII 7 78-79
Union business IV 1-4 7
Valid reason XVII 6 78
Contract Extension for
Labor Management Team 130-132
167
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Labor/Management Relations 130
Neutrality 154-157
Successorship 154
Lockouts, Strikes, Work Stoppages V 1 8
Management Rights III 1 6
Credit Arrangements
Maximum Reimbursement XIII 1 63
Definition of a Meal XIII 1 63
Delayed Meal XIII 7 64
Earned XIII 2, 4-6 63, 64
Pay in lieu of meal XIII 2, 4 63, 64
Southlake Customer Service Call Center XXII 9 E 108
Memorandum of Agreement
Builder/Developer Service Department Memo 150-153
Customer Accounts Advancement Program
Automated Meter Reading System Memo 128-129
Emergency Clerical Call-out Memo 126-127
Employment Option for Laid-off
Employees Memo 141-146
Medical Benefits – Self-funding Memo 148
Meter Constant Data Check Function Memo 124
Meter Installment and Inquiry for
Service Orders Memo 127
Pension Plan, Point Plan,
Early Retirement h Memo 149
Resolution of Grievance Nos. 1586,
1629 and 1630 Memo 147
12-Hour 4-4 Shift Memo 133-140
Sr. Customer Service Representative Memo 157
Sr. Customer Service Representative
Labor Grade Memo 157
168
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Special Accounts Services Department Memo 149
System Overview Automated Meter
Reading System Memo 129-130
Testing Memo 125
Military Service IX 1 49
National Policy XVII 20 82
Absence XII 4 60
Assignment XII 1 60
Charging XII 4, 8-9 60-62
Distribution XII 1-10 60-62
Eligibility XII 4 60
Extension of Workday XXII 9 107
Hardship or inconvenience XII 3 60
Minimum callout XI 7 58
New classification XII 5 60
Posting XII 6 61
Refusal XII 8 61-62
Responsibility of employee XII 10 62
4-4 Shift Memo 133-140
Single Day Vacation VIII 9 43-44
Union Officers XII 9 62
Part-time Employee
Bidding VI 13 24-26
Holiday VII 1 39
Job Appropriation/Bumping Rights VI 10 E 23
Seniority VI 36 37-38
Vacations VII 30 48
Payday – Biweekly X 3 51
Pay Calculations XI 13 59
169
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Pension Plan Memo 149
Disability XVIII 8 86-87
Vacations VIII 28 48
Premium Pay XI 3-7 56-58
Probationary Period VI 2-3 18-19
Grievances V 9 16
Promotion
Seniority VI 5 19
Trial Basis VI 7 20
Reasonable Length of Time Defined VI 4 19
Recall
After Layoff VI 32 35
Incumbent Rates & Bidding VI 11 23-24
Job Elimination VI 11 23-24
Mandatory VI 11 B 24
Refusal VI 32 35
Rights VI 10 B-D 23
Seniority VI 32 35
Representation I 1-2 2
Reporting Off – Notification Requirement XI 12 59
Reprimand/Warning Letters V 8 16
Breaks XVII 2 75
Overtime XXII 9 C 106
Sleep time XI 8 58
12-hour shifts XXII 2 75
170
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Retirement Accounts
IRA XVII 16 82
401(k) XVII 19 82
Return to Bargaining Unit VI 34 36-37
Return to Regular Job VI 22 B 31-32
31 B 34-35
Devices & Equipment XVIII 1-2 83
Optical Reimbursement XVIII 1 83
Rules XVIII 2 83
Schedules
Alternative XI 2 B 55-56
Traditional XI 2 A 55
Changes XI 3 56-57
Seniority VI 1-39 18-38
Breaks in service VI 33 36
Change of Classification-Monthly Report XVII 15 81-82
Computation VI 1 18
Identical Dates VI 6 19-20
Incumbency VI 11 23-24
Job Appropriation VI 10 22-23
Lay-offs VI 34 36-37
Leave of absence-Union officers IV 4 7
List – Posting XVII 13 81
Mandatory Recall VI 11 B 24
Overtime List Hours XII 6 61
Part-time employees VI 13 24-26
Part-time Seniority dates VI 36 37-38
Probationary period VI 2 18-19
Promotions VI 5, 7 19, 20
Recall VI 32 35
Return to bargaining unit VI 34 36-37
171
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Supervisory, Professional or
Exempt Positions VI 34 36-37
Temporary employees XXI 12 94
Workers’ Compensation Injuries VI 12 24
Severance Pay VI 37 38
Sick Leave XIV 1-14 66-70
Alcohol and Chemical Dependency XIV 13 B 69-70
Eligibility XIV 1-2 66
Holiday during XIV 8 68
Leave of Absence XVII 7 78-79
Medical Release Form XIV 11 69
Exh. 3 123
Part-time employee XIV 4 67
Seniority VI 1 18
Sick Leave documentation XIV 11 69
Exh. 2 122
Successive disabilities XIV 10 69
Third Doctor XIV 14 70
Vacation During VIII 18 46
Workers’ Compensation XIV 5-7 67-68
Subpoena – Court Service XVII 3 75-76
Technology Committee XVIII 10-11 87
Temporary Workforce Employee XXI 1-17 91-95
Definition XXI 1-2 91
Assignments XXI 3-6 91-93
Bidding XXI 13-14, 17 94, 95
Holidays XXI 9 93
Insurance XXI 10 93-94
Limitations XXI 5, 8 92, 93
172
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Part-time Relief XXI 11 94
Seniority XXI 12 94
Vacation XXI 7 93
Wages XXI 15-16 95
Testing
Ability to Absorb X 17 53-54
Qualifying Exams XVII 21 82
Typing/Keyboard Memo 125
Time Change – Daylight Savings XI 11 59
Expense Allowance XVI 9 73-74
Housing XVI 9 73-74
Transportation – Travel Allowance XVI 4, 6-7 72-73
Training Time Frames VI 21, 23-24 30-33
CSR XXII 3, 6 97-100
To Exempt Status VI 34 36-37
To Higher Classification VI 9 20-22
Vacation VIII 29 48
Transportation
Personal XVI 4 72
Training Center XVI 6-9 72-74
Union Business IV 1-5 7
Employees in One Department IV 2 7
Expiration of Term, Resumption of
Employment IV 3 7
Holidays VII 10 41
Leave of Absence IV 1-2 7
173
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Meetings, Committees XVII 5 77-78
10 80-81
Office space XVII 18 82
Officers and Delegates IV 1 7
Overtime XII 9 62
Seniority Rights IV 5 7
Union Recognition I 1-2 2
Exclusive Representative I 1-2 2
Vacancies
Not to be filled VI 27 33
Posting VI 13 24-26
Vacation
Accumulation – Carry Over VIII 15 45
Death of Employee VIII 27 47-48
Discharge for Cause VIII 25 47
Future Vacations VIII 11 44
Holiday Adjustment VIII 21 46
Hospital Confinement VIII 19 46
Illness or Injury During VIII 19 46
Military Service VIII 26 47
Part-time employee VIII 7-10 43-44
Pay for Working VIII 17 45
Pension VIII 28 48
Posting Schedule VIII 14 45
Rate of Pay VIII 24 46-47
Rescheduling VIII 16-18 45-46
Resignation VIII 23 46
Scheduling VIII 12, 14 44-45
Sick Leave Benefits Terminated VIII 20 46
Single Days VIII 9 43-44
Splitting VIII 13 45
Vacation Year Defined VIII Preamble 42
174
SUBJECT INDEX – CLERICAL AGREEMENT
SUBJECT Article Section Subsection Page(s)
Wage Rates
Corporate Incentive Plan X 1 C 51
Customer Service Advancement Program XXII 2 D 96-97
Ratification Bonus X 1 A 50
Effective Rates X 1 B 50
Schedule A XX 111
Temporary Workforce Rates XXI 15-16 95
Withdrawal Provisions VI 22 31-32
Workers’ Compensation Injuries
(see Injury on Job)
175